{"id":666,"date":"2024-12-17T20:31:33","date_gmt":"2024-12-17T19:31:33","guid":{"rendered":"https:\/\/stowcoffee.emparta.si\/?post_type=product&#038;p=666"},"modified":"2026-02-24T09:03:15","modified_gmt":"2026-02-24T08:03:15","slug":"psihologija-gosta","status":"publish","type":"product","link":"https:\/\/stow.si\/en\/izdelek\/psihologija-gosta\/","title":{"rendered":"PSIHOLOGIJA GOSTA"},"content":{"rendered":"<p>Razumevanje navad, pri\u010dakovanj in potreb gostov je klju\u010dno za zagotavljanje odli\u010dne uporabni\u0161ke izku\u0161nje. Na te\u010daju boste spoznali, kako va\u0161i gosti do\u017eivljajo prostor, storitev in ponudbo ter kako z majhnimi izbolj\u0161avami ustvariti prijetno okolje, kjer se gostje radi vra\u010dajo. Nau\u010dili se boste, kako zgraditi zaupanje, obvladovati zahtevne situacije in prito\u017ebe ter s subtilnimi detajli (od komunikacije do ambienta) izbolj\u0161ati vtis, ki ga gost do\u017eivi ob obisku va\u0161e kavarne.<\/p>\n<p>Razumevanje gostov je temelj za uspe\u0161no poslovanje in odli\u010dno uporabni\u0161ko izku\u0161njo.<\/p>\n<p><strong>Razumevanje potreb gostov:<\/strong><br \/>\nTipologija gostov in njihove potrebe (npr. jutranji obiskovalci, popoldanski poslovni sestanki, dru\u017eine).<br \/>\nAnaliza pri\u010dakovanj \u2013 kaj gost \u017eeli od obiska va\u0161e kavarne.<\/p>\n<p><strong>Uporabni\u0161ka izku\u0161nja (UX):<\/strong><br \/>\nKako gostje do\u017eivljajo prostor, storitev, kakovost napitkov in ambient.<br \/>\nKlju\u010dni elementi pozitivne izku\u0161nje: urejenost lokala, prijaznost osebja, hitra postre\u017eba.<\/p>\n<p><strong>Psihologija prostora:<\/strong><br \/>\nPomen estetike, udobja in funkcionalnosti prostora (osvetlitev, sede\u017eni red, glasba).<br \/>\nKako subtilni detajli (vonj, ambient) vplivajo na ob\u010dutke gosta.<\/p>\n<p><strong>Obvladovanje zahtevnih situacij:<\/strong><br \/>\nKako ravnati s prito\u017ebami in zahtevnimi strankami na profesionalen na\u010din.<br \/>\nGradnja zaupanja in vzpostavljanje pozitivne komunikacije.<\/p>\n","protected":false},"excerpt":{"rendered":"<p><em>&#8220;Razumevanje, ki gradi nepozabno izku\u0161njo&#8221;.<\/em><\/p>\n","protected":false},"author":1,"featured_media":690,"template":"","meta":{"_acf_changed":false},"product_brand":[],"product_cat":[21,184,96],"product_tag":[],"giftcard-category":[],"class_list":{"0":"post-666","1":"product","2":"type-product","3":"status-publish","4":"has-post-thumbnail","6":"product_cat-akademija","7":"product_cat-na-povprasevanje","8":"product_cat-za-gostince","10":"first","11":"instock","12":"shipping-taxable","13":"purchasable","14":"product-type-simple"},"acf":[],"_links":{"self":[{"href":"https:\/\/stow.si\/en\/wp-json\/wp\/v2\/product\/666","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/stow.si\/en\/wp-json\/wp\/v2\/product"}],"about":[{"href":"https:\/\/stow.si\/en\/wp-json\/wp\/v2\/types\/product"}],"author":[{"embeddable":true,"href":"https:\/\/stow.si\/en\/wp-json\/wp\/v2\/users\/1"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/stow.si\/en\/wp-json\/wp\/v2\/media\/690"}],"wp:attachment":[{"href":"https:\/\/stow.si\/en\/wp-json\/wp\/v2\/media?parent=666"}],"wp:term":[{"taxonomy":"product_brand","embeddable":true,"href":"https:\/\/stow.si\/en\/wp-json\/wp\/v2\/product_brand?post=666"},{"taxonomy":"product_cat","embeddable":true,"href":"https:\/\/stow.si\/en\/wp-json\/wp\/v2\/product_cat?post=666"},{"taxonomy":"product_tag","embeddable":true,"href":"https:\/\/stow.si\/en\/wp-json\/wp\/v2\/product_tag?post=666"},{"taxonomy":"giftcard-category","embeddable":true,"href":"https:\/\/stow.si\/en\/wp-json\/wp\/v2\/giftcard-category?post=666"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}